Worlds of Protheka
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Refund Policy
Effective October 22, 2026
In short
Gems arrive the moment you buy them, so purchases are final, except where the law says otherwise. If a charge went wrong, tell us within 14 days and we’ll put it right.
Gem packs
Gems are added as soon as your payment completes. Because they’re delivered at once, they aren’t refundable, except where the law requires it.
The monthly plan
Cancel any time and it won’t renew. You keep it, and the gems it added, to the end of the month you paid for. We don’t refund part of a month.
If something went wrong
- Charged twice, charged by mistake, or charged for something you didn’t get? Contact us within 14 days of the charge.
- You can also ask Paddle, our merchant of record, at paddle.net.
- Paddle issues every refund, under its own Refund Policy and Buyer Terms.
What a refund does to your gems
- It takes back the gems that payment added.
- Gems you already spent stay spent, and what you read stays read.
- If some were spent, your balance stays at zero until free gems or a later purchase cover the difference.
- A chargeback works the same way.
Closing your account
Your gems are deleted with it and aren’t refunded. Cancel a monthly plan first.
Contact
Email storysupport@protheka.com, or write to SPH Studios (Neo Tomes Inc), 265 E River Park Cir, Ste 138, Fresno, CA 93720, USA. For anything about an order, you can also reach Paddle at paddle.net.